ITS Business Partner (f/m/d)

ITS Business Partner (f/m/d)

Generics are effective medicines that enable the healthcare system to use the savings to invest in the development of new, innovative therapies. Under ZENTIVA brand, patients are given access to high-quality, safe and effective medicines at an affordable price. With over 80 million boxes sold per year, we are No. 1 on the German generics market.

The broad range of prescription and over-the-counter medicines and extensive services make ZENTIVA a reliable partner of the healthcare system - today and in the future. Because health is a fundamental right, not a privilege.

We are looking for your support in the heart of Berlin as soon as possible.


The ITS Business Partner is responsible for all IT business processes and relationships.

1. Business IT strategy & alignment

  • Coordinate and communicate the long-term business vision, strategy and plans within Zentiva's IT organisation
  • In partnership with business partners and global functions, deliver innovative and cost effective IT solutions
  • Responsible for developing IT plans, budgets and priorities in line with stakeholder priorities and strategies through collaboration with the IT Solution Centres
  • Manager position with 2 direct reports in charge of SAP programming and support as well as IT infrastructure and helpdesk
  • Directly reporting to the CFO of Zentiva Germany

2. Operational Excellence

  • Provide specialised system knowledge to enable incident resolution
  • Analyse local business issues and requests from users related to the SAP solution
  • Monitor local SAP interfaces and communicate with third party vendors as required
  • Work with the central SAP team to troubleshoot and improve the solution

3. Project management

  • Undertake project management to ensure successful implementation of proposed solutions through efficient use of resources including CRM roll-out, EDI connections set-up with new ordering platform, business activities outsourcing to third parties…
  • Promote the delivery of high quality services at an efficient cost and in a timely manner
  • Manage all suppliers providing business unit development support as appropriate and in consultation with Zentiva HQ IT
  • Preparation of data for project teams based on close collaboration with local key users with a clear focus into datawarehousing and data analytics supported by PowerBI solution

4. Planning, design and delivery of solutions and services

  • Is accountable to stakeholders for ensuring that application development and support services are delivered in accordance with agreed service levels
  • Ensure that IT service working practices take into account all legal and regulatory requirements
  • Provide guidance to streamline business processes within IT and the organization


  • Successfully completed studies in IT or training in the same field with corresponding professional experience
  • Fluent in English (German nice to have)
  • Experience with SAP ERP, ideally in the modules SD and MM
  • Experience with SAP EDI monitoring
  • Hands-on experience with SAP solutions, basic understanding of SAP master data and transactional data processing
  • Experience and ability to build effective working relationships with all stakeholders
  • Experience of project management and continuous improvement, including managing business relationships, budgeting, supplier management and working in cross-cutting organisations
  • Team work and strong communication skills
  • Positive and resilient personality
  • Analytical skills combined with a solution-oriented working style


  • We have the stability of a large company and live the culture of a startup
  • Permanent employment in a growing and dynamic market
  • Daily challenges as well as a steep learning curve for individual development
  • Strong team spirit and transparent communication
  • A modern office in the heart of Berlin
  • An international working environment
  • A flat hierarchical structure
  • Company pension plan
  • Job ticket
  • A subsidized fitness program
  • E-learning program
  • Smart home office/mobile office arrangement
  • 30 days vacation plus days off between Christmas and New Year's Eve

Take your actively shape ZENTIVA in order to bring the pharmaceutical industry forward!


Über Zentiva

Bei Zentiva steht der Mensch im Mittelpunkt unseres Denkens und Handelns.
Mit hochwertigen Generika und verschreibungsfreien Produkten für die Bedürfnisse aller Menschen.
Zusammen mit unseren Partnern dienen wir der Gesundheit von 7 Milliarden Menschen.
Mit Leidenschaft.
Mit Perspektiven.
Mit Ihnen.